Every once in a while, I will read books on purpose and not just because I randomly saw it in a search and figured that might be an interesting thing to read. For those who don’t know, I work in tech as a product designer and UX… everything lately, let’s be honest. So something about how to do research and design ethically is something that is very squarely something I am reading for work.
The book outlines a lot of the issues that currently exist within tech and how some of it could be addressed. The vast majority of tech products are designed very specifically by and for a majority population (White, male, cishet, able bodied, etc.) which can cause issues for people who fall outside of those groups to access things. The primary solution to this is participatory design, or getting the larger community involved in the process of designing and creating these products so that they are inclusive of all people who might find value.
The idea of participatory design is something I’ve been interested in, as has the idea of building off of what a community has already created for themselves and integrating those solutions into the larger landscape of a product or problem space. I do find it unfortunate that there was the acknowledgement that in order to get some of these opportunities and solutions prioritized, you really did need to frame them in a way that emphasized the monetary impact over the human impact, but I am also very aware of what tech in specific and business in general is like.
No one is really doing this for the good of the people using a product. It’s for the profit.
Overall, though, if you’re someone in product, design, or user experience, it’s a good read. I imagine the ideas aren’t going to be new, but the framing and context of them, along with the perspective, is interesting.